Krunus Terms of Service
Last updated: 10 August 2026
These terms are a contract between you and KRUNUS LTD, a company registered in England and Wales, company number 15763741, VAT number GB475982630 ("Krunus", "we", "us"). You can reach us at info@krunus.com.
By opening an account, placing an order, or using any Krunus service, you accept these terms, our Privacy Policy, our Refund & Cancellation Policy and our Acceptable Use Policy (set out in section 6 below). If you do not accept them, do not use the services.
1. What we provide
Krunus provides the services you select at checkout, which may include shared web hosting, WordPress hosting, domain name registration and transfer, managed DNS, and virtual and dedicated servers. The specification of each service — its resource limits, storage, and features — is the one shown on the order page at the time you place your order. That specification forms part of this contract.
Where a service is described using a resource limit (CPU, memory, storage, processes), that limit is enforced technically. We will tell you the limits before you buy; we will not quietly change them to your disadvantage during a paid term.
Domain names are not our product. When you register or transfer a domain through us we act as a reseller of an accredited registrar, and your registration is additionally governed by that registrar's terms and by the rules of the relevant registry and of ICANN. Those rules override anything in this agreement that conflicts with them.
2. Your account
You must give us accurate registration details and keep them current. We may need to contact you about renewals, security incidents, or abuse reports, and we are entitled to rely on the address you give us. If your contact details are wrong and you miss a notice as a result, that is your risk.
You are responsible for everything that happens under your account, including the acts of anyone you give access to. Keep your credentials secret. Tell us promptly if you believe they have been compromised.
You must be at least 18 years old, or the age of majority where you live, to hold an account.
3. Fees, billing and renewal
Prices are shown on our website and are exclusive of VAT unless stated otherwise. VAT is calculated and shown at checkout according to where you are and, for business customers, whether you supply a valid VAT number we can verify.
Services are billed in advance. Your first payment covers your first term. Unless you cancel, subscriptions renew automatically for successive terms at the price then in force, and we take payment using the payment method you have on file.
We will email you before a renewal charge is taken. If you do not want a service to renew, cancel it in your account before the renewal date.
If a renewal payment fails, we will retry it and tell you. If it is still unpaid after our retry period, we may suspend the service, and after a further period may terminate it and delete the data. We will tell you before we do either.
Domain renewals are different: registries charge us at the moment of renewal and that fee is not recoverable. Once a domain renewal has been paid to the registry it cannot be refunded. If you do not want a domain to renew, disable auto-renewal well before the expiry date.
We may change our prices. A price change never affects a term you have already paid for. We will give you at least 30 days' notice before a new price applies to your renewals, and you may cancel before it takes effect.
4. Your content and your data
Your content is yours. We claim no ownership of anything you upload, store or publish through our services. You grant us only the limited licence we need to host, transmit, back up and display it in order to provide the service to you.
You are responsible for the legality of your content and for having the rights to use it. You are responsible for keeping your own backups. We take backups for our own operational resilience and we will help you restore where we reasonably can, but our backups are not a substitute for yours and we do not guarantee that a restore will be possible or complete.
Where we process personal data on your behalf — for example, the personal data of your own website visitors or customers — we do so as a processor, and our Privacy Policy describes how. If you need a written data processing agreement, contact us and we will provide one.
5. Service availability and support
We work to keep your services available and we monitor our infrastructure, but we do not promise uninterrupted service. Hosting depends on hardware, networks and third parties, all of which can fail. We will carry out planned maintenance where possible outside peak hours and will give notice of anything we expect to be disruptive.
Support is provided by email and through the ticket system in your account. We aim to respond promptly during UK business hours. Support covers our platform: the servers, the network, and the services we supply. It does not extend to writing, debugging or maintaining your own application code, though we will help you identify whether a problem is ours or yours.
6. Acceptable Use Policy
The following rules apply to every Krunus service. They exist so that one customer's behaviour cannot damage another customer, our infrastructure, or our standing with the networks and registries we depend on.
6.1 You must not use our services to store, publish, transmit or link to:
- anything unlawful under the laws of the United Kingdom, of the country you operate from, or of the European Union country in which the servers hosting your service are located;
- child sexual abuse material — this results in immediate termination and a report to the authorities, without notice and without refund;
- content that infringes someone else's copyright, trade mark or other intellectual property;
- malware, exploit kits, phishing pages, or material designed to deceive people into disclosing credentials or payment details;
- content that harasses, threatens, or incites violence or hatred against people.
6.2 You must not use our services to:
- send unsolicited bulk email, or host any part of a spam operation (including landing pages and mailing-list infrastructure), whether or not the mail itself is sent from our network;
- run port scans, vulnerability scans, brute-force attempts or denial-of-service attacks against any system you do not own and have written authority to test;
- operate open relays, open proxies, open DNS resolvers, or anonymising exit nodes;
- mine cryptocurrency, or run distributed computing that exists mainly to consume CPU;
- circumvent, disable or interfere with the resource limits, isolation or accounting on your account, or attempt to access any other customer's account, files or databases;
- resell our shared hosting as your own hosting product unless you have bought a service we sell for that purpose.
6.3 Resource use. Shared hosting is shared. Your account has published limits and those limits are enforced. Sustained use that degrades the service for others — even within your limits — may lead us to ask you to move to a larger plan or a dedicated server. We will always talk to you first unless the situation is causing an active outage.
6.4 Where "unlimited" or "unmetered" appears in a plan description it refers to the absence of a metered charge, not the absence of any technical limit. The technical limits that apply are the ones published on the plan.
7. Suspension and termination
We may suspend a service immediately and without prior notice where it is necessary to protect our network, our other customers or a third party — for example where an account has been compromised and is actively attacking others, is sending spam, or is hosting phishing or child sexual abuse material. We will tell you as soon as we reasonably can, and what you need to do.
For anything less urgent — a breach of these terms, an unpaid invoice, a resource problem — we will contact you first and give you a reasonable opportunity to put it right before suspending.
Either of us may terminate for convenience. You can cancel any service in your account at any time; your cancellation takes effect at the end of the term you have paid for, unless you exercise a statutory cancellation right (see our Refund & Cancellation Policy). We may terminate on 30 days' written notice, and if we do so mid-term we will refund the unused portion of what you have paid.
After termination we keep your data for 14 days so that you can retrieve it or change your mind, then we delete it. If we terminate you for hosting illegal material, we may delete it immediately.
8. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law. If you are a consumer, nothing in these terms affects your statutory rights.
Subject to that, and where you are using our services for business purposes:
- we are not liable for loss of profit, loss of business, loss of goodwill, or for any indirect or consequential loss;
- we are not liable for loss or corruption of your data to the extent it would have been avoided had you kept your own backups;
- our total liability to you in any twelve-month period is limited to the amount you paid us for the affected service in that period.
We are not liable for failures caused by events outside our reasonable control, including network failures upstream of us, actions of registries or registrars, and acts of government.
9. Changes to these terms
We may update these terms. If a change materially reduces your rights or increases your obligations, we will give you at least 30 days' notice by email and you may cancel without penalty before it takes effect. Other changes take effect when published. The "last updated" date at the top tells you when we last changed anything.
10. Law and disputes
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.
If you are a consumer resident in the European Union, this does not deprive you of the protection of the mandatory consumer-protection rules of the country you live in, and you may also bring proceedings in the courts of that country.
If something has gone wrong, please contact us first at info@krunus.com. We would much rather fix it than argue about it.